We are closing the Zing app on 22nd May 2025 at 12:00 pm BST (midday) due to changes in strategic business priorities.

Thank you to all our members for choosing Zing for your international money. We’ll miss you. 

We started Zing to let our members live their best international lives. We’re proud of everything we've achieved to make that happen.

Zing members have been at the heart of everything we’ve built. You've given your trust, support and feedback to shape Zing into an award-winning international money app.

Thank you,

The Zing team

We’re saying goodbye. 

Zing by HSBC


__Take action now: move your money out of Zing__

You can transfer your money to a non-Zing account, withdraw it at an ATM (daily limits apply) or make card payments with your remaining balance until 22nd May 2025 at 12.00 pm (midday) BST. You won’t be charged for converting currencies held in your other wallets to GBP.

[How to withdraw your money ](https://support.zing.me/hc/en-gb/articles/24638574128285-I-have-money-in-my-account-how-do-I-withdraw-it)


What you need to do


__Take action now: close your account__ 

 Once you’ve emptied your account, you can close it yourself before 22nd May. Once you’ve closed your account, you can’t reopen it or open a new one.

[How to close your account](https://support.zing.me/hc/en-gb/articles/24638706058781-Can-I-close-my-account-now)    


Take action now: close your account-2


__Before 2nd April 2025 at 12:00 pm BST__ 

You can still add money, convert currencies, transfer money, make card payments or withdraw money at ATMs.

__From 2nd April 2025 at 12:00 pm BST – No money can enter your account__

You won’t be able to top up or receive inbound payments. Auto top-ups will be turned off from this date. Any inbound payments or top-ups will be automatically rejected and returned to the sender.

You should make other arrangements to manage any payments that depend on auto top-ups.

__From 22nd May 2025 at 12:00 pm BST – Zing closes__

You will no longer be able to access the app. You can close your account yourself before 22nd May 2025.

Key dates for the Zing app


__Can I still open an account?__

We are no longer accepting new members. You can no longer create an account through the Zing app.

FAQs

__How do I close my account?__

You can close your account yourself before 22nd May 2025. Once you’ve closed your account, you can’t reopen it or open a new one.

[How to close your account](https://support.zing.me/hc/en-gb/articles/24638706058781-Can-I-close-my-account-now)

How do I close my account

__I’m a Zing member. What does this closure mean for me now?__

There are no changes to your Zing account until 2nd Apr. Read the changes above for what you can do in the app until when. Your money remains safeguarded. 

I’m a Zing member. What does this closure mean for me now?

__How do I take my money out of Zing?__

You can transfer your money to another account, withdraw it at an ATM (daily limits apply) or make card payments with your remaining balance. You won’t be charged for converting currencies held in your other wallets to GBP.

[How to withdraw your money](https://support.zing.me/hc/en-gb/articles/24638574128285-I-have-money-in-my-account-how-do-I-withdraw-it)

How do I take my money out of Zing?

__What happens if I don’t take my money out when Zing closes?__

Please don’t leave any money in your Zing account after 22nd May 2025 at 12.00pm (midday) BST. We’ll convert any foreign currency left in your account into GBP at Zing’s latest exchange rate at the time of conversion (shortly after 22nd May). 

If you’ve left money in your account, we’ll let you know how you can get it back after account closure nearer the time. This process will be less convenient for you so please don’t rely on this to get your money back.

What happens if I don’t take my money out when Zing closes?

__My account is under review. What can I do?__

If you can’t access your Zing account or take action because your account or transaction(s) are under review by Zing, please know we’re working as fast as possible to complete these reviews. We appreciate your patience and support with any enquiries we may have. If you have any questions, please contact the ZingCare team.

My account is under review. What can I do?

__Where can I find more answers to my questions?__

Click the support tab in the menu to read FAQs for more about our closure and what it means for your money. These FAQs will be updated regularly.

Where can I find more answers to my questions?

__More support__

If you have any other questions, our ZingCare team is ready to help you 24/7.

Thanks again for being a Zing member. 