Understanding fees and limits
Let’s be honest. Getting your head around fees can be tricky. We all have experiences of scouring the small print for more details on what we’ll be charged, or felt that dreaded moment when you don’t know the fees until it’s too late.
We’re here to keep things simple. We’re not going to hide fees from you. We want to give you full transparency so you can make money choices that are right for you. Our fees are designed to give you great value and be easy to understand. There are no tiers or subscriptions. But we also know that different people want different things from their international money app. We outline
So you’re free to move your money with confidence around the world, there are some top-up and transaction limits we need to share with you. There are only a few, and knowing them will make sure you never find yourself short of money, wherever the world takes you.
We update this page regularly so you’re always informed and in control.
Fees – A full breakdown
Zing account
It’s free to open or close your account. There are no monthly fees and no subscription tiers.
Zing’s multi-currency card
Here’s what’s fee-free:
Your first physical card
Your first card replacement before renewal e.g. if your card is lost, damage or stolen
Card renewal due to expiration
Checking your balance and transactions in the app
Locking and unlocking a card
Fees apply for your second (and more) card replacement before renewal due to expiration – this is £5.
Card spending
There are no transaction fees when you:
Make purchases online and in-person using funds from a wallet that matches the transaction currency.
We will apply a conversion fee of 0.2% on top of the visa exchange rate when using your card online or in-person for transactions in non-wallet currency.
Adding money
It’s completely free to add money using these top-up methods:
Debit card
Domestic bank transfer
Quick bank transfer (Open banking)
Sending and receiving money
It’s free to:
Send money internationally in the same currency
Send outgoing domestic transfers e.g. when a UK member sends GBP to another GBP account within the UK.
Receive incoming bank payments
We’ve laid out when these fees apply and how you can view the rates before the payment is made:
Currency conversion (between Zing wallets and with payments involving currency exchange) | Currency conversion fee of 0.2% |
Using your card in a wallet currency when there is insufficient balance, and the rest is automatically taken from another currency wallet that has sufficient funds (we call this FX Sweeping) | Currency conversion fee of 0.2% will apply |
Using your card for a transaction in non-wallet currency | Currency conversion fee of 0.2% will apply on top of Visa exchange rate |
ATM
What’s free:
Domestic ATM withdrawals in GBP in the UK
Your first international ATM withdrawal each month is fee-free.
Fees apply:
On your 2nd and more international withdrawal (£2.00 or equivalent in a wallet currency used for transaction)
On FX conversions on ATM withdrawals (0.2%)
Know your limits
Maximum account balance
You can hold up to £40,000 (or currency equivalent) in each of your wallets.
Adding money
Make sure you don’t fall short by knowing these top-up limits.
Debit card – single transaction | £10 – £5,000 |
Debit card – daily total | 3 top-up transactions |
Debit card – monthly total | 15 top-up transactions (or £50,000 – whichever limit is reached first) |
Quick bank transfer (Open banking) | No minimum value (Can’t exceed maximum wallet balance of £40,000) |
Bank transfer | No limit (Can’t exceed maximum wallet balance) |
Card usage limits
Card payment - contactless, single transaction | £100 |
Card payment - contactless cumulative within 24h | £300 |
Card payment per transaction - Chip and PIN, online or Apple/Google Pay | £5,000 |
Cash withdrawal per day | £500 |
Card payment (inc. cash withdrawals) - 7 day rolling period | £10,000 |
Currency conversions and payments limits
Currency conversion - single transaction limit | £40,000 |
Payments between MP accounts owned by different users - single transaction limit | No min. value - max. £40,000 |
Outgoing domestic payments - single transaction limit | No min. value - max. £40,000 |
Outgoing international payment - single transaction limit | No min. value - max. £40,000*
*different limits apply to the following currencies:
Hungarian forint: 1Ft
Japanese yen: min. 1¥
Kenyan shilling: min. 5,000KSh
South African rand: min. 125R
Thai baht: min. 500฿
UAE dirham: min. 30Dh
Ugandan shilling: min. 1USh
Czech koruna: max. 1,000,000Kč
Romanian leu: max. 200,000Lei
Indian rupee: min. 200₹ - max 1,500,000₹
Indonesian rupiah: min. 25,000Rp - max 350,000,000Rp
Malaysian ringgit: min. 10.00 RM - max 100,000RM
Philippine peso: min. 100₱ - max 1,300,000₱ |
Fancy reasonable rates and fairer fees? Look no further than the international money app Zing. Download Zing from the app store now!
Need some more help?
Find what you’re looking for in our help centre.
Information correct as of March 2024.
